Terms of Service

1. Provider Information

In accordance with Art. 4 of the Bulgarian Electronic Commerce Act (Закон за електронната търговия), the following information is provided about the operator of this Service:

• Company name: Графикс Технолъджи Интернешънъл ЕООД
• Registered address: Sofia, Mladost 1-22, Bulgaria
• UIC (Unified Identification Code): 202905717
• Court of registration: Sofia City Court, Commercial Register
• Email: office@garagemanager.eu
• Supervisory authority: Commission for Consumer Protection (КЗП), 4A Slaveykov Sq., Sofia — www.kzp.bg

2. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Garage Manager web application ("Service"), operated by Графикс Технолъджи Интернешънъл ЕООД ("we", "us", or "Company").

By registering an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement under Bulgarian law and the applicable EU regulations, including the Electronic Commerce Act, the Consumer Protection Act, and Regulation (EU) 2022/2065 (Digital Services Act) where applicable.

3. Eligibility and Account Registration

You must be at least 18 years old and, where acting on behalf of a legal entity, have the authority to bind that entity. When you register, you agree to provide accurate, current, and complete information and to keep it up to date.

You are responsible for maintaining the confidentiality of your account credentials. You are liable for all activity that occurs under your account. Notify us immediately at office@garagemanager.eu if you suspect unauthorised use of your account.

4. Description of the Service

Garage Manager is a cloud-based management platform for auto repair workshops. It enables you to manage work orders, clients, invoices, team members, and related operational data. The Service is provided as software-as-a-service (SaaS) accessible via the internet.

We reserve the right to modify or discontinue features of the Service at any time. For material changes affecting paid subscribers, we will provide at least 30 days' prior notice.

5. Subscription Plans and Billing

5.1 Free Plan

The Free plan is available at no cost and provides limited monthly usage (currently 25 repair orders per month). All platform features are accessible within those limits. The Free plan does not constitute a paid distance contract and the withdrawal provisions in section 5.3 do not apply to it.

5.2 Paid Plans

Paid plans are available on a monthly or annual billing cycle and provide unlimited usage. Current pricing is displayed at the time of purchase on the subscription page. All prices are inclusive of any applicable VAT where required by law.

Payments are processed by third-party providers (Stripe, PayPal, Skrill, ePay.bg). By subscribing, you authorise recurring charges at the selected billing interval. You will receive a payment receipt and invoice for each charge.

5.3 Right of Withdrawal (Consumer Purchases)

If you are a consumer (an individual acting for purposes outside your trade, business, craft, or profession) within the meaning of the Bulgarian Consumer Protection Act (Закон за защита на потребителите) and EU Directive 2011/83/EU, you have the right to withdraw from this contract without giving any reason within 14 days from the date of conclusion of the contract.

However, by completing registration for a paid plan and confirming your purchase, you expressly request that performance of the Service begins immediately, and you acknowledge that you will lose your right of withdrawal once the Service has been fully performed. Where the Service has commenced but not been fully performed within the withdrawal period, withdrawal remains possible but you will be required to pay for the period of use up to the point of withdrawal (proportional amount).

To exercise the right of withdrawal, contact us at office@garagemanager.eu before the 14-day period expires. We will confirm receipt without delay and process any applicable refund within 14 days.

The right of withdrawal does not apply to business customers (B2B subscribers).

5.4 Renewal and Cancellation

Paid subscriptions renew automatically at the end of each billing period at the then-current price. You will receive a reminder email before each renewal. You may cancel at any time from your account settings — cancellation takes effect at the end of the current paid period and you retain access until then. Outside of the statutory withdrawal right in section 5.3, we do not issue refunds for unused portions of a billing period unless required by applicable law or at our sole discretion.

5.5 Price Changes

We may change subscription prices with at least 30 days' prior notice sent to your registered email address. If you do not accept the new price, you may cancel your subscription before the new price takes effect and you will not be charged at the higher rate. Continued use of the Service after the new price becomes effective constitutes acceptance.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including Bulgarian and EU law.
• Upload or transmit malicious code, spam, or unlawful content.
• Attempt to gain unauthorised access to systems, other accounts, or infrastructure.
• Resell or sublicense access to the Service without our prior written consent.
• Scrape, reverse-engineer, or otherwise extract the Service's source code, data models, or database content.
• Process personal data of third parties through the Service in a manner that violates GDPR or applicable data protection law.

We reserve the right to suspend or terminate accounts that violate these conditions. Where legally required, we will notify you before or promptly after taking such action.

7. Your Data and Data Processing

You retain full ownership of the data you enter into the Service. By using the Service you grant us a limited licence to store and process that data solely to provide the Service to you as described in our Privacy Policy.

Where you enter personal data of your own clients, employees, or other third parties into the Service, you act as the data controller and we act as a data processor on your behalf within the meaning of GDPR Art. 4. You are responsible for ensuring you have a lawful basis to process such data and for complying with your own data protection obligations toward those individuals.

You may export your data at any time. We will retain data after account termination only as required by law (see our Privacy Policy for retention periods).

8. Intellectual Property

The Garage Manager platform, including its interface, source code, design, trademarks, and documentation, is the exclusive property of the Company and is protected under Bulgarian and EU intellectual property law. These Terms do not transfer any intellectual property rights to you. You receive only a limited, non-exclusive, non-transferable right to use the Service during the term of your subscription.

9. Availability and Support

We target high availability but do not guarantee uninterrupted access. Planned maintenance will be announced in advance. Support is provided via the channels listed on our website for setup and operational questions.

10. Limitation of Liability

To the maximum extent permitted by Bulgarian and EU law, the Company is not liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Service.

Our total aggregate liability for any and all claims arising under these Terms shall not exceed the total amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

11. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and agents from any third-party claims, losses, or damages (including reasonable legal fees) arising from your use of the Service in breach of these Terms, your infringement of any third-party rights, or your violation of any applicable law.

12. Termination

Either party may terminate the agreement. You may delete your account at any time from account settings. We may suspend or terminate your account for breach of these Terms, providing notice where legally required. Upon termination, your right to use the Service ceases and we will handle your data in accordance with our Privacy Policy.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Bulgaria. For business customers (B2B), any disputes shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria.

For consumer customers within the EU, nothing in these Terms prevents you from relying on the mandatory consumer protection provisions of your country of habitual residence (Rome I Regulation, Art. 6), and you retain the right to bring proceedings before the courts of your country of domicile.

Out-of-court dispute resolution: In accordance with Art. 181a of the Bulgarian Consumer Protection Act, we inform you that you may submit a complaint to the General Conciliation Commission at the Commission for Consumer Protection: www.kzp.bg, tel. +359 700 111 22. You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our email for ODR purposes: office@garagemanager.eu.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. For changes required by law, a shorter notice period may apply. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms:

• Company: Графикс Технолъджи Интернешънъл ЕООД
• Address: Sofia, Mladost 1-22, Bulgaria
• Email: office@garagemanager.eu